Last updated: September 27, 2026 · Effective: September 27, 2026

Welcome to the website operated by us at raystonegem.com (the “Website”). The Website is a product showcase and information exchange platform used to display and introduce the loose gemstones we offer. The Website does not provide online ordering or online payment services. If you are interested in our products, you may contact us through the contact information provided on the Website, and complete the transaction offline.

We understand the importance of your personal information and are committed to protecting it in a secure and reliable manner. We strive to maintain your trust and adhere to the following principles: accountability, purpose specification, consent and choice, data minimization, security safeguards, individual participation, and transparency.

This Privacy Policy applies to your interactions with us through the Website, including browsing our products and submitting inquiries. Before using the Website, please carefully read and fully understand this Privacy Policy.

1. Data Controller Information

The Website is operated by ShangHai Raystone Gem Co.,Ltd. (“we,” “us,” or “our”). We are the data controller responsible for determining how your personal information is collected, used, and processed.

Company name: ShangHai Raystone Gem Co.,Ltd.
Email: service@raystonegem.com
Address: Room 412, No.1, Lane 2288 Wangyuan South Road, Fengxian District, Shanghai City,P,R.China

If you have any questions, comments, or suggestions regarding this Privacy Policy or your personal information, you may contact us at any time using the details above.

2. Types of Personal Information We Collect

We collect only the minimum amount of information necessary to provide the relevant functions and services.

2.1 Information You Voluntarily Provide

Inquiry information: When you contact us through a contact form, email, or other online methods, we may collect your name, email address, telephone number, and the content of your message.

2.2 Information Collected Automatically

Device and log information: When you visit the Website, our servers may automatically record your IP address, browser type, operating system, date and time of access, duration of your visit, referring page, and other log information.

Cookies and similar technologies: We use cookies and similar technologies to remember your preferences, analyze website traffic, and improve your user experience. Please see Section 4 for more information.

3. Purposes of Use, Retention Periods, and Deletion

3.1 Purposes of Use

We collect and use your personal information only for the following purposes:

Transaction communication and offline transactions: To respond to your inquiries and purchase interests, communicate product information, pricing, and inventory availability, and assist in arranging in-person product viewing or offline transactions.
Customer service and communication: To respond to your inquiries, answer your questions, and provide information regarding the progress of transactions.
Improving our website and services: To analyze user behavior and improve website design, product presentation, and user experience.
Security and compliance: To prevent fraud, protect the security of the Website, and comply with applicable laws and regulations.

3.2 Retention Periods

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law:

Transaction records: Retained for 7 years from the date the offline transaction is completed, to meet tax, accounting, and legal compliance requirements.
Inquiry and customer service records: Retained for 2 years from the date of your most recent communication with us.
Website logs and analytics data: Retained for 12 months and then automatically deleted or anonymized.

3.3 Deletion Methods

When your personal information is no longer required, when the applicable retention period expires, or when you withdraw your consent and request deletion, we will:

Permanently delete the relevant information from our systems and databases;
For backup data, automatically overwrite and delete the relevant information when the applicable backup cycle ends;
Store information we are legally required to retain, such as tax records, separately and use it solely for compliance purposes.

4. Cookies, Analytics Tools, and Third-Party Services

4.1 Use of Cookies

The Website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files placed on your device by a website server and may be used to remember your preferences.

Necessary cookies: Required for the Website to function properly and cannot be disabled.
Functional cookies: Used to remember your preferences, such as language, and provide a more personalized experience.
Analytics cookies: Used to help us understand website traffic and user behavior so that we can improve the Website.

You may manage or delete cookies through your browser settings. Disabling cookies may cause certain functions to operate improperly.

4.2 Third-Party Analytics Services

We use Google Analytics to analyze website traffic, visitor sources, and page views. Google Analytics may collect your IP address and device information. Such information is processed and aggregated in accordance with applicable privacy requirements and is not intended to be directly associated with your personal identity. You may opt out of Google Analytics by visiting tools.google.com/dlpage/gaoptout.

4.3 Third-Party Service Providers

To provide complete services to you, we may share necessary information with the following categories of third-party service providers:

Logistics and delivery service providers: If you request that we arrange shipment of products as part of an offline transaction, we may provide the logistics provider with your name, shipping address, and telephone number.
Payment service providers: The Website does not provide online payment services. Payments for offline transactions are generally completed through bank transfers or other methods. Payment information is handled directly between you and your bank or the relevant recipient, and we do not collect or store your payment information through the Website.
Website hosting service providers: Used to store website data and user information and to support the operation of the Website.

All third-party service providers are subject to appropriate data protection obligations and are required to process personal information only in accordance with our instructions and to implement appropriate security measures.

5. International Data Transfers

Because our business has an international nature, your personal information may be transferred to, stored, or processed on servers located outside your country or region.

International data transfers: Your personal information may be stored on servers used to operate the Website and may be accessed by team members located in other countries or regions for customer service and transaction communication purposes.
Safeguards: For international transfers, we implement appropriate legal and technical measures, including Standard Contractual Clauses (SCCs) where applicable, encryption for data transmission and storage, and strict access controls.
Your rights: If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with specific requirements concerning international data transfers, you may request information regarding such transfers and, where permitted by applicable law, object to them.

6. Your Personal Information Rights

Subject to applicable data protection laws and regulations, you may have the following rights regarding your personal information.

6.1 Right of Access

You have the right to request confirmation as to whether we process your personal information and, where applicable, obtain a copy of the personal information we hold about you.

6.2 Right to Rectification

If you believe that the personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or supplement it promptly.

6.3 Right to Deletion

You may have the right to request deletion of your personal information in the following circumstances:

We no longer need the information for the purposes for which it was originally collected;
You withdraw your consent and we have no other lawful basis for continuing to process the information;
You object to our processing and we have no overriding legitimate grounds for continuing the processing;
Our processing of the information violates applicable laws or regulations.

6.4 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before your consent was withdrawn. You may withdraw consent by contacting us using the details in Section 1.

6.5 Right to Data Portability

To the extent permitted by applicable law, you may have the right to request that personal information you have provided to us be transmitted to you or to a third party designated by you in a structured, commonly used, and machine-readable format.

6.6 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the email address provided in Section 1. We will respond within 30 days after receiving your request. Before processing it, we may need to verify your identity in order to protect the security of your personal information.

7. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction, including:

Using SSL encryption technology to protect data transmitted through the Website;
Encrypting sensitive information when stored;
Implementing strict access controls for employees;
Conducting regular security assessments and vulnerability scans.

Although we make every reasonable effort to protect your personal information, no method of transmission over the Internet is completely secure. We cannot guarantee the absolute security of information transmitted to us over the Internet.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time in response to changes in applicable laws and regulations or our business operations. Any updated version will be published on this page, and the “Last Updated” date at the top will be revised accordingly.

For material changes, such as significant changes to the types of information we collect or to the purposes for which we use personal information, we will notify you through a website announcement or email, as appropriate. We recommend that you review this Privacy Policy periodically.

9. Contact Us

If you have any questions, comments, concerns, or complaints regarding this Privacy Policy or our processing of your personal information, you may contact us through the following methods:

Email: service@raystonegem.com
Website: https://www.raystonegem.com

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